Warranty and Complaints
All offered products are subject to warranty against manufacturing or material defects. The warranty lasts 24 months, starting from the date of the original invoice (unless stated otherwise). Defects caused by accidents, negligence or injudicious use are not covered by the warranty.
To make a warranty claim, you need to return the item, together with the completed return note and a copy of the original delivery note, to our head office:
Please make it clearly visible where the item’s defect or which part is faulty. All items must be returned clean and dry, otherwise they will be returned to you without further action being taken.
All complaints and comments can be sent to firstname.lastname@example.org. We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.